Class4/Class5 Soft Switch

Focuses on routing outgoing calls for wholesale voice traffic and carrier services. Class 4 call centers primarily deal with routing and transmitting calls across different networks, often for long-distance and international communication.

Specializes in handling incoming calls from end users, providing customer support, sales inquiries, and technical assistance. Class 5 call centers provide direct customer interactions and are used in telecommunications, e-commerce, and customer service sectors.